So for this forum I registered an account with a different email address but support requires the one that's tied to my Avast ID, which leaves me somewhere in limbo. PS: I'd try and contact Avast support but sadly that's impossible because it seems I remembered the wrong password - using the 'forgot password' function doesn't work either because I simply don't get any email from this function (yes, I checked both the spelling of my email address and also my junk folder multiple times and there's clearly nothing), but I definitely registered back then when I purchased the package because it tells me that my email address is in use. Thanks in advance for your patience - your help is very much appreciated! Please, does someone have an idea what I can do to get Avast running again and could you guide me through the steps? So, for the record, my OS is Windows 8.1, and I use Avast Internet Security Even if I thought this couldn't be the right thing, I still tried it. Some internet research for 'start terminal services windows 8.1' brought up tips about 'How do I enable terminal services on Windows 8' which basically explains how to enable some remote desktop stuff. Maybe it would even help for me but either it's called differently in Windows 8.1 or it's in a different place so I don't find it - or the solution really is something completely different after all. Below that there are two boxes one says Exit the other says Restart service. I got a suggestion to start Terminal services but couldn't work out how (it was meant to help with Windows XP since I overlooked the bit about having a different OS than the one who started that other thread). Yesterday I noticed that Im not protected, no idea why, so I clicked on the Avast icon only to have a grey/blue screen appear saying UI failed to load. Since then I tried to repair and to reinstall Avast, to no avail. I don't recall exactly when it happened for the first time and what I might have done causing it or I'd try to trace back and undo it. so here we go:įor the last few days I've only been getting this failure notification:Īvast doesn't start, my system tray tells me I'm not protected. It was suggested that I start my own topic because my problem doesn't relate to the one described in the other thread with the same topic line.
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